30-Day Returns & Refunds Policy

We want you to be happy with your Tintro purchase. If you change your mind, we offer returns within 30 days of receiving your order.

30-Day Returns

To be eligible for a change-of-mind return:

• Your return must be requested within 30 days of delivery.

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and included accessories.

• Proof of purchase may be required.

To start a return, please contact us through our Contact Us page with your order details.

Once your return has been approved, we will provide instructions on where and how to return your order.

Please do not send items back without first contacting us.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item to us.

Original shipping charges, where applicable, are non-refundable.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the issue so we can help resolve it.

Our 30-day change-of-mind return policy does not limit any rights you may have under applicable consumer protection laws in your country or region. Where you are legally entitled to a refund, replacement, repair, or other remedy, those rights will continue to apply regardless of this policy.

Exchanges

If you'd like a different colour or style, please contact us and we'll let you know the available options.

Contact Us

If you have any questions about a return or refund, please contact us through our Contact Us page and we'll be happy to help.