Privacy Policy
Last updated: 08/01/2026
Tintro respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as your name, contact details, shipping and billing information, order details, and information about how you use our website.
Payment information is securely processed by our payment providers, and we do not directly store your complete credit or debit card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and provide order updates
- Process payments, refunds, and returns
- Provide customer support
- Communicate with you about your order
- Maintain and improve our website and services
- Detect and prevent fraud or misuse
- Comply with applicable legal obligations
- Measure the performance of our website and advertising
- Provide marketing and advertising where permitted by applicable law
If you subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe option provided in those communications.
Cookies and Tracking Technologies
We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and measure or personalise advertising.
These technologies may collect information about your device, browser, IP address, and interactions with our website.
Depending on where you live, you may have the right to manage or refuse certain non-essential cookies.
Advertising
We may work with advertising and analytics providers, including platforms such as Meta, to understand the effectiveness of our advertising and show advertisements that may be more relevant to you.
These providers may use cookies and similar technologies in accordance with their own privacy policies and applicable law.
Where required, we will obtain consent before using personal information for certain advertising or tracking purposes.
How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- Shopify and other ecommerce service providers
- Payment processors
- Shipping, fulfilment, and logistics providers
- Analytics and advertising providers
- Customer support and communication providers
- Professional advisers and service providers
- Government authorities or other parties where required by law
We only share information as reasonably necessary for these purposes or as otherwise permitted by law.
We do not sell personal information for money. Certain privacy laws may define some advertising-related data sharing more broadly as a "sale", "sharing", or use for targeted advertising. Where applicable, you may have rights to opt out of these activities.
Shopify
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Shopify may process personal information when you visit our store or make a purchase. Shopify's handling of personal information is governed by its own privacy practices.
International Data Transfers
Because we operate internationally and use service providers in different countries, your personal information may be processed or stored outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising or data sharing
- Request a copy or transfer of certain personal information
- Lodge a complaint with an applicable privacy authority
These rights vary by jurisdiction and may be subject to legal exceptions.
To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.
Children's Privacy
Our products and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information improperly, please contact us so we can take appropriate action.
Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at